I’m leaving early today.
Have a look at these slides, I’ve marked down a few notes. Could you, please, implement them and print out handouts for tomorrow’s progress meeting? 25 copies should do it. Wait, wait! Could you email me the original file you used for this? Sorry, gotta rush. Oh, you know that video I showed you earlier? Add that to the printouts as well. Thanks! Add video to printouts?.. Welcome to the automated IT support centre. Our menu has recently changed. Please, listen to all the options before selecting. We are sorry for the inconvenience. For e-mail related issues, please press 1. For printing related issues, please press 2. For server related issues, please press 3. For database related issues, please press 4. For intranet related issues, please press 29. For website related issues, please press 30. You can now choose an option from our menu. In your own words, please describe the issue you are experiencing with printing. I’m unable to — You can start speaking now. I’m unable to connect — I’m unable to connect to the 5th floor printer. I think it might — Are you looking to request access to the 5th floor printer? No, I have access to it, it just appears to be offline. Answering yes or no, are you looking to request access to the 5th floor printer? No. In order to request access to the 5th floor printer, please send an e-mail to IT support quoting your employee number and system ID. All your enquiries are very important to us, so we will get back to you in 48 hours. I. Already. Have access to it. It just — We’re very happy that we have solved your problem. We strive to satisfy our customers, so your feedback is very important. You haven’t solved my problem! Would you mind answering a few short questions? On a scale of 1 to 10, how satisfied are you with the services you have received? You have answered 10. Thank you. Would you recommend — YES!!! Welcome to the IT support centre — You hear that? I did it! Access this! Excuse me? Who’s this? Can I help you? Is that you Anderson? Wrong number! For wireless network related issues, please press 8. If you have received an email that asks you to look at the attachment, but there is no attachment, please press 13. If you cannot find a file on your crowded desktop, please press 17. If technology is just not doing what you want it to do, please press 22. If you’re having trouble with that thing, you know, which you need, the one that you’ve always used, please press 26. We have added your e-mail address to our mailing list. Every now and then we send out newsletters with our latest offers, as well as offers from carefully selected 3rd parties. This doesn’t happen too often. We promise.
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Love these! I can’t call it comedy cause it’s soooo true. Hard to laugh when this is your day to day life.
This is not just inter-office. It is now the default phone-line protocol of a huge number of consumer complaint/support departments. Of course the system is deliberately designed to stonewall people, to obfuscate, to delay and to wear everyone down. Very nicely done video and well directed.
Expert = the guy who can do anything, defying the laws of physics and economics to drive some profit the for the company. He can do it all, especially if given half the time he needs to actually do it. It's sad how true this is, seen plenty of instances where bosses view us technical guys (IT, programmers, engineers, etc.) as people who can magically turn their half-formed ideas into reality. And the strange thing is that I know a a couple of people that can actually do it, somehow complying with every weird, senseless request. Baffles me sometimes…
It brings some sad memories…
In Germany my phone Carrier tells you to speak out the issue and if it somehow works 80% of options after answering for 15 minutes tell u to fuq off and go to a store which tells u to call support if you wanna support tell in every scenario business business money money and it will redirect you to business part which will redirect you to the correct one … thanks O2
Great skeches, what is theworld comming to?
Most funny about helpdesk is that people actually don't realise that their problems are not as much important as they think, so in fact they are not actually allowed to connect with real technical support in the first place 😀 Yes Helpdesk, you are there to keep users on hold while real support is working. Thank you.
I've watched 3 of these video shorts. I'm subscribing now. Hope to see many more
Lol I'm having ptsd flashbacks! !! 🙂
So I'm 16 and your videos scare me.
I swear a god!!! I want to meet all those PIGS!!! Who creates this kind of "options" when your calling, i would bite the shit out of them. I swear!!! Those lazy pigs!! Hhhhh
i
am
its me Abel Garcia
666
666
That is what many people in reality face when we implement Chatbots to answer human
Asia has most of the customer service agents too.
It is just like GLaDOS
Hes running the whole business
Adding videos to printouts is the worst
GREAT production value – Chip Barkhouse The Drummist
А есть на русском?
What does this actually means??
Thanks for these sketches. I have shared them in the office, hopefully, they find them excruciatingly true yet entertaining too.
22
This guy's life screams 'FUCK MY LIFE!'
This is extremely hilarious. 🤣 Very well done, keen observations! The other episodes are great, too. 👍🏻
26
The military is even worse.
It’s why the expert should also be the PM and paid double
Silly man. You’ll never get promoted if you keep using logic for your decisions.
Nice pyraminx
eww a chicklet keyboard. how can you IT on one of those?
Always….. always.. happens………
Bigger companies, worse IT support 😀
It would've been fun if, because of the red ink incident on the first episode, The Expert carried a red pen (instead of the blue one he in this video)so he can explain the matter again should he ever need to xD
Hate this situation…. Not funny, stressful….
I would be tempted not to smack the guy that printed out a powerpoint presentation and handwrote corrections.
"Access this" xD
This is not a joke – it is a real situation in big companies. One day it was too much – I wrote a leave note and never return into this big stinky garbage of office kick-off meetings, brain storm meeting, useless but beautiful presentations in Power Point.
I feel triggered
26
is this hell? xD
Why is a normal day in my previous life on Youtube?
2:36 "You Have Answered T_E_N … Thank You ! "
Yes!!!!
So true!
"Mandlebrot!!" 😘
no one likes these irresponsible colleagues
I wonder why these "expert" videos remind me of Dilbert? LOL
Poor fellow most probably the only one with any intelligence
Great ! :DDD
Welcome to the automated IT support centre.
Have you tried turning it off and on?
Thank you for calling the automated IT support centre.
What is a cat-ten??
I thought this #*^% was unique to me, I have seen dayssssss
Dell UK technical support line, please take note…
These are really good, keep it up!
Thx .Corellation number is interesting
This happens too much IRL to be funny.
Me everyday in every website
I damn near had a panic attack when they shot a close up of the phone. It's the exact same one we use at work. Avaya. I want to pull that thing out of the wall, take it to a field, and beat the shit out of it Office Space style everytime it rings.
It's like this man was teleported into an idiocracy office building
WHY IS HE STILL IN THE JOB???
I'm an IT student,
Now I'm afraid.
Finally some horror for adults
22
This is true people work on corporate are fucking stupid
I simply can't understand why he can't add the PowerPoint hard copy slides to the video, then print the video.
прям как в банках и операторах связи(((
Love it when he retreated to his native tone as self defence, know your roots
I cannot get enough
of this kind of comedy
( The office space )
You damn near killed me
These are the comedies or should I say the impression of natural normal life
I hate
them fucking moments
And I thank you
above all
For your awareness
These are issues to be fixed
because they can literally drive us fucking insane
But I love your kind of comedy
Keep them rolling
since they're the best
Matt matt
I work at IT, I hate IT support.
why A.I. would be super useful, to deal with phone menus
Took 3 weeks for them to fix the printer on the floor. All they had to do was swap the ink cartradge but as a mechanic I did not have the authorization to access the particular supply drawer and the "technical training" required to be allowed to replace the cartridges.
Who uses pencil and paper these days? Dude would be on CAD
This is a more current and realistic version of Black Mirror
This is hard to watch… the pain is reaaaaal!
22
wrong N…..ber
Don't automate my job.
this was too intense for my senses
I just loved this!
Great content, great skill of making this into humour. great expression!
This became better with each line and the end credit messages were also a treat, well done
haha the "left angle" reference at 0:14
I'm starting to LOVE these series!!!!!!!
The stress
Need to work more on the sketch.
This man is a hero. I can't believe he worked so hard.
cool 😀
17
The true nature of It support. (Sadly)
Lmfao
I cant stand automated systems lmfap
sums up the modern tech help desks. absolutely useless.
The only thing I get from this is the white guy at the very first part is an asshole. You ask people to help you but don't even state it properly. I don't care whether it is a comedy skit or what. Don't be an asshole to your co-worker or worker
this make more funny because his face and expression
You forgot when they are currently unable to take your call due to high incoming traffic so they ask that you please stay on the line until the next available representative is able to take your call while they play low quality 90's point-n-click adventure music or extremely loud classical music that is intermittently interrupted by a voice that makes you jump to be ready to answer, but really it's just a pre-recording that tells you should please continue to wait as the next available representative will be on the line with you shortly, but actually it's just a lie because it's a 45 minute long hold time, and by the time the representative actually answers you've already programmed yourself to ignore anything coming out of the phone, so you keep waiting until you notice the voice shouting very loudly to you on the other end… and then the call gets cut off, but you're on a private line, so they can't call you back and you have to do it again.
If the built in cup holder on your hard drive is broken, please call 911.