(music playing) Hey everybody this is a quick video to show you some of the information that you need to know about Windows blue screen or system errors. What you see on your screen right now is a Windows 8 blue screen, and it actually contains some really good information. Down here near the bottom you will see a KERNAL_DATA_INPAGE_ERROR (cdrom.sys) If you would like to know more you can search online later for this error. So really, Microsoft has given you the path right there to resolve your issue. Search for this online and you find a solution. But what is a system error? Well, first we are going to talk about what the system errors are. For Windows 8 normally they are caused by the addition of hardware or software, that’s including drivers, that are not playing nice on your system. This document that talks about Windows 8, also tells you to check out the resolving blue screen, stop the blue screen errors in Windows 7 document, which I have opened up over here, and we will get to that in just a minute. But really they give you four suggestions. The first one is to get Windows updates. Very important. The other one is to get help from other sources, and they give you a couple of sources. The PC manufacturer is one of them. That would be HP in the case (unintelligible). …used for Windows to an earlier point in time using Microsoft System Restore, which is an easy way to go back in time prior to the point where you installed the software, or hardware. Finally, you can do a recovery, and recoveries will take it back to factory defaults. They will erase all data so make sure you back things up. So that’s the Windows 8 steps, but they tell you to look at Windows 7 as well. And basically it’s the same thing. they are talking about changes that you made to your PC trying to identify where that (unintelligible) comes, where the failure is. So this one is undo recent changes using System Restore point. There’s use the Action Center to check for solutions to the problem. There might be a Windows update that Action Center is telling you about. You can check for Windows updates for software updates. Search for drivers on the manufacture’s website, that can really help you as well. You can use safe mode to troubleshoot the problem, and you can check your computer for hard disk or memory errors. This is a hardware check, so you can use either HPSA. or our F2 diagnostics. They are built into all of our PCs, so check for that. Then it goes into a lot of other things if you can’t start Windows at all. You can try safe mode. You can use Startup Repair to try and fix Windows’ startup files. You can undo recent changes using the System Restore. Or you can restore your computer using
the system image backup. Or, re-install Windows using the recovery media that you got through the PC. You have a partition on HP computers that has that stuff on it. Those are the basics. And HP does basically the same thing but we give you a few more details on those as well. So, go to your product page and you can select Troubleshooting and Solve a Problem. And under the list of common ones, you have Errors, and under Errors, you can select Error conditions, under the Lockups/Hangs/Beep codes. And from here, go down and find Computer Locks Up or Freezes in Windows 8. Once you get there, it talks about quite a few different solutions, and it is really the same thing that Microsoft recommends. We add a few things in here like cleaning out your PC for dust using canned air. We have Scan for Viruses up here. But really, everything else is related to updating drivers, updating BIOS, making sure that you have the latest software-driver for your components that you have added, and making sure that you don’t have anything connected that is causing that lockup or freeze. That is when you want to start removing components from your PC that you have added externally, like an external hard drive, or thumb drive, scanner, copier, fax, printer. Any of those things you want to remove while you are troubleshooting. Remember troubleshooting is a process of elimination. Once you are done doing those basics, you want to make sure you can unlock the PC or get it running again, and this will walk you through how to do that. In some cases you can end tasks and that resolves it and that really helps to identify what action it was that failed the point, in the lockup. You can use a System Restore point. It will walk you through the System Restore point. And if that doesn’t work, you can try uninstalling the software that you installed. That might resolve the issue. If none of those work, and your system is still failing, you can update BIOS, you can search on the error message, on Microsoft site, Google is a good place to search. And then finally recovering the PC Now whenever you recover the PC, you will lose all your user data, so it is important that you back things up. If you know what the error is, you’ve seen it, like we’ve seen here, and you search for it online, you’ll find the information here. There’s a lot of different ones here that you can click on. There’s a MSDN article, there’s an article on Microsoft’s forum support page, and then another one on MSDN. There are a lot of others that are out there too. So you can see there’s a lot of resources for finding those blue screen errors. Now one really important fact, is that on most PCs, when you have a blue screen or system error, it will actually not display, it will simply reboot the PC. In order to see those error messages instead of letting it reboot, come on down here to the Start button, and right click on it and select System. Under System, click on Advanced system settings, and under Startup and recovery, click on Setting, and unclick the box that says Automatically restart. Once you do that, you’ll now see system errors and blue screens when they happen, instead of just a reboot. I hope this video was useful and keep watching us for more awesome videos. See you later.