Lenovo Legion Y740 Gaming Laptop Review

Lenovo Legion Y740 Gaming Laptop Review

The Lenovo Y740 is a popular gaming laptop,
but why is that the case? Let’s find out everything about it in this detailed review
to help you decide if it’s a laptop you should consider buying. Starting with the specs, mine has the Intel
i7-8750H CPU, 90 watt Nvidia RTX 2070 Max-Q graphics, and 16gb of memory running in dual
channel. It’s also got a 256gb NVMe M.2 SSD and 1TB hard drive for storage, along
with a 17.3” 1080p 144Hz screen with G-Sync, and it’s worth pointing out this is the
17 inch model, as there are some differences over the 15 inch version. For network connectivity it’s got gigabit
ethernet, 802.11ac WiFi and Bluetooth 4.1. There are a few different configurations available
though, such as with RTX 2060 or 2080 Max-Q graphics, and of course the 15 inch version,
you can find examples as well as updated prices linked in the description. The lid of the laptop is made of metal and
has a matte iron grey colour. It’s the same colour inside, and an overall nice and clean
design compared to your traditional gaming laptop. All edges were rounded, so no sharp
spots. Overall the build quality felt solid, though as we’ll see later there was some
chassis flex. The starting weight is listed at 2.9kg on
the Lenovo website, and mine came in a bit over 3kg. With the large 230 watt power brick
and cables included this rises to almost 4kg. The dimensions of the laptop are 41.2cm in
width, 30.5cm in depth, and around 2.55cm thick at the highest point. The screen bezels
do look a little chunky compared to other new machines, though still definitely thinner
compared to what everyone was doing in 2018, I measured mine at around 1.4cm on the sides. The 17.3” 1080p 144Hz IPS screen has a matte
finish, good viewing angles, and G-Sync. We’ve got the option of enabling or disabling hybrid
mode through the Lenovo Vantage software too, so enabling it will give us better battery
life with Nvidia Optimus, as this will use the Intel graphics outside of gaming, while
disabling hybrid mode will give us better performance and allow the use of G-Sync, but
at the expense of worse battery life outside of graphical intensive tasks. I’ve measured the colour gamut using the
Spyder 5 Pro, and my results returned 96% of sRGB, 67% of NTSC and 73% of AdobeRGB.
At 100% brightness in the center I measured 312 nits with a 940:1 contrast ratio, so overall
pretty fair results for a gaming laptop. You’ve also got the option of pushing the
screen back pretty much a full 180 degrees. Backlight bleed wasn’t great, the patch
down the bottom left corner was occasionally noticeable while viewing darker content, but
this will vary between laptop and panel. There was only a little screen flex, the metal
panel was on the thicker side and having thick hinges out towards the corners aids with stability. Absolutely no problems at all opening it up
with one finger, it felt quite well balanced and no problems using it on my lap. As the screen bezel is on the thicker side,
there’s plenty of room to fit the camera up the top, though the 15 inch version has
this below the screen. It’s about average for a 720p camera and the
microphone sounds fine. The keyboard has per key RGB lighting which
even lights up secondary function on all keys. As I personally don’t use the numpad I didn’t
mind that it was smaller for the trade off of larger arrow keys. The keyboard worked
alright, however I found the key presses a little shallow feeling, here’s how it sounds
while typing to give you an idea of what to expect. The RGB lighting is controlled with Corsair’s
iCUE software, and it can be used to control the keyboard, power button, left and right
air vents, I/O, and the Legion logo on the lid. I found the software to work well, and
there were lots of effects and customization options, though you can turn off different
zones if you like. There was a fair bit of flex while pushing
down hard, though I never found this to be noticeable, let alone an issue while actually
using the machine. The touchpad has precision drivers, was smooth
to the touch and worked well enough. The touch pad itself does not click down, however there
are separate left and right click buttons below it. Considering the large space available,
I think it would have been nicer to have a larger touchpad. Fingerprints did show up, but they’re harder
to see on the matte grey finish, and as a smooth surface they were very easy to clean. On the left from the back there’s an air
exhaust vent, 3.5mm audio combo jack, USB 3.1 Gen 2 Type-C port with Thunderbolt 3 support,
and left speaker near the front. On the right we’ve got the right speaker
towards the front, single USB 3.1 Gen 1 Type-A port, and air exhaust vent, so minimal cables
to get in the way if you’re right handed. On the back there are two air exhausts near
the corners, then from left to right we’ve got mini DisplayPort and HDMI outputs, the
HDMI seems to be 2.0, the version wasn’t listed but I could run 4K at 60Hz, followed
by two USB Type-A ports, one is 3.1 Gen1 while the other is 3.1 Gen2, Gigabit Ethernet, power
input and lock slot. I like that they’ve got the majority of the bulky I/O out the
back, and when you’re in front of the machine looking towards the back you can see where
a particular port is with the lighting which I found useful. While powered on the air exhaust vents also
have RGB lighting. There’s nothing on the front, it’s just
smooth metal. The lid is pretty clean, just the Legion branding
on the side with the RGB logo that can be customized or disabled if you prefer. Underneath there are some air intake vents
towards the back, and I think the rubber feet could have done a better job of reducing movement
while pushing it considering the weight of the machine. The two speakers are found under here towards
the front left and right corners. There was a little bass from the subwoofer which is
towards the back, though not as much as I’d expect. It wasn’t too clear at higher volumes
but sounded alright, it gets loud enough while playing music at maximum volume, and the latencymon
results looked ok. The bottom panel can be removed by taking
out 11 screws with a phillips head screwdriver, and the length of the screws varies so you’ll
need to keep track of them when opening. Once inside from left to right, there’s the 2.5
inch hard drive, battery, two memory slots, then on the right the single M.2 slot and
WiFi card. Powering the laptop is a 4 cell 76 Watt hour
battery in this odd sort of shape. I’ve tested it with the screen brightness at 50%,
background apps disabled, and all RGB lighting off. While streaming YouTube videos I was
seeing pretty good battery life with hybrid mode enabled, so with Nvidia Optimus and using
the Intel integrated graphics. I’ve also tested with this disabled, so with only the
Nvidia graphics in use, and this burns battery faster. While playing the Witcher 3 with medium settings
and Nvidia’s battery boost set to 30 FPS the battery lasted for 1 hour and 29 minutes,
though the frame rate was jumping around between 20 and 30 the whole time, still playable,
but not the solid 30 FPS I usually see in this test. The 230 watt power brick that Lenovo includes
with the Y740 was plenty for these specs, I was seeing some drain during my testing
but it would stop at around the 95% mark which is pretty standard behaviour. It’s worth
noting the size of the power brick, which was noticeably on the larger side compared
to other 230 watt units I’ve used. Let’s move onto the thermal testing. Just
for a recap of the cooling design, air comes in through the bottom, and the rubber foot
at the back raises it up a little to assist air flow. Air exhausts out the two vents on
the back corners, as well as the vents up the back on the left and right hand sides.
Inside there’s just a single heatpipe shared between the processor and graphics, along
with two fans. The Lenovo Vantage software allows us to swap
between three modes, quiet, balanced and performance. I found these modes to adjust the power limit
of both the CPU and GPU, and while the software does note that these modes adjust fan speed,
under combined CPU and GPU load, as you’ll hear later, I observed no difference. Thermal testing was completed in an ambient
room temperature of 22 degrees Celsius, so expect different results in different environments.
I’ve tested idle down the bottom and the results were normal. The rest of the results
are from combined CPU and GPU workloads and are meant to represent worst case scenarios
as I ran them for extended periods of time. The gaming results towards the upper half
of the graph were tested by playing Watch Dogs 2, as I find it to use a good combination
of processor and graphics. The stress test results shown on the lower half of the graph
are from running the Aida64 CPU stress test with only the stress CPU option checked, and
the Heaven GPU benchmark at max settings at the same time to fully load the system, so
kind of a worst case scenario. We’re seeing the coolest temperatures in
quiet mode, as this defines lower power limits, so as a result performance is also down, as
we’ll see in the next graph. By enabling balanced mode the temperatures go up, and
there was also some intermittent thermal throttling on the CPU now. The temperatures rise further
with performance mode enabled, as the fan speed isn’t changing between these modes
under these workloads we’re expecting higher temperatures by boosting power limits in this
manner. With performance mode on, whether gaming or under stress test the CPU was thermal
throttling at 94 degrees Celsius. We see the GPU temperature rise a fair bit in performance
mode as this takes it from a 80 watt power limit up to 90 watts. On the Y740 I wasn’t
seeing performance mode boost CPU TDP here, so the higher thermals with performance mode
active is a result of the extra GPU power. The CPU undervolt doesn’t change the temperatures,
though performance does rise up from this, and the cooling pad was able to remove the
thermal throttling when combined with the undervolt. These are the average clock speeds for the
same tests just shown. We can see in the quiet profile we’ve got the lowest CPU clock speeds
due to the lower power limit, and then this rises up with balanced mode. When going to
performance mode, the CPU clock speed does not change as there was no increase to CPU
power limit, however GPU clock speed does rise a bit as its power limit is raised here.
Despite the CPU undervolt not being enough to lower thermals, we can see it’s giving
us a fair clock speed boost, and while the cooling pad did help cool things down, it’s
not really affecting performance. These are the average TDP values reported
by hardware info during these same tests. Basically we can see the CPU power limit is
capped to 25 watts in quiet mode, then 45 watts with any other mode, while the GPU on
the other hand is at 80 watts in quiet and balanced, then boosts up to 90 watts with
performance mode on. Interestingly, in the Y540 I recently tested the behaviour was different,
it saw a higher 50 watt CPU power limit, but that one did not change the GPU limit. These are the average CPU clock speeds while
under a CPU only workload. With Aida64 and just the stress CPU option checked I could
almost hit the full 3.9GHz all core turbo boost speed of the i7-8750H, the result wasn’t
solid due to a little thermal throttling, though the undervolt removed that. The power
limits show why we’re getting these results, again quiet mode caps the CPU TDP to 25 watts
as we saw before, however under this CPU only load the CPU was able to average 60 watts
for PL1. Just as a reminder, under the combined CPU and GPU loads we just looked at such as
gaming, the CPU was capped at 45 watts, so we can go higher when the GPU isn’t being
used for increased CPU performance. This results in the following thermals, it was possible
to drop the CPU temperature by around 15 degrees in this example with the undervolt. To demonstrate how this translates into performance
I’ve got some Cinebench CPU benchmarks here. We can see that the score increases as we
step up the performance profile as expected. With the performance profile the 2500 score
seemed a little lower compared to other machines I’ve tested, though we could improve on
this once undervolted. As for the external temperatures where you’ll
actually be putting your hands, at idle it was quite cool, just a little under the usual
30 degree range I see here. With the stress tests going it gets to the mid 40s in the
middle and was just warm to the touch. While gaming in performance mode there didn’t
really seem to be much change. As for the fan noise produced by the laptop,
I’ll let you have a listen to some of these tests. At idle the fans were just audible even with
the quiet profile. While gaming or under stress test regardless of the fan profile in use
it was running at the same speed, it didn’t actually change. I will note though that while
under a CPU only workload the fan speed did vary more between modes, I’m thinking it
must have just constantly been above whatever threshold they’ve got set while under combined
CPU and GPU load. I thought the fan running on the quieter side
while under load and thermal throttling was suspicious, so began to investigate. This
behaviour is due to the most recent BIOS update from Lenovo that came out in June, something
that was pointed out to me by our friend bob of all trades. I also found a forum thread
with other people reporting the same issue, where the different modes aren’t actually
changing fan speed. You can still use the function and Q shortcut to swap between quiet,
balanced and performance modes, they just don’t seem to modify fan speed like before.
I can also confirm the usual shortcut to max out fan speed, control shift one, did not
do anything either. To me this looks like a bug or mistake, I can’t imagine they’d
intentionally remove this feature, that would be a silly move in my opinion. As we’ve
seen throughout the testing, thermal throttling is being hit during workloads with performance
mode enabled, so increased fan speed would directly improve performance in these cases. I haven’t tested the machine with the older
BIOS as the newest one I’m using is marked as critical by Lenovo, which means it’s
going to automatically install on a fresh machine, or at least prompt you to install,
as it includes security updates. It’s my personal opinion that intentionally testing
an older BIOS for a review is like benchmarking games on Windows 7 for the guys who just won’t
let it go, so if Lenovo address this in future we should expect increased performance over
what I’ve shown here, but otherwise I’m going to test with the newest available that
people are likely to install. Next let’s take a look at some gaming benchmarks.
I’ve tested with performance mode enabled, so that’s boosting the power limit of the
2070 Max-Q to 90 watts, and I’ve also got hybrid mode disabled, so no Optimus overhead. The Division 2 was tested with the built in
benchmark, and this is only my second time testing this game. Like the first time on
the Y540, the 1% low was a fair bit behind the average at ultra, though the average FPS
are a little higher now due to the better GPU. Battlefield 5 was tested in campaign mode
and not in multiplayer mode. With RTX off, shown by the purple bars, it played fine even
at ultra settings, though 1% low performance was somewhat inconsistent between setting
levels. RTX on only looks good at higher settings in my opinion, however when comparing even
RTX on at low settings, the performance with RTX off at ultra is comparable while looking
better. Apex Legends was tested with either all settings
at maximum, or all settings on the lowest possible values, as it doesn’t have predefined
setting presets. It was running well at ultra settings, however it was possible to boost
average FPS by 37% with minimum settings. Shadow of the Tomb Raider was tested with
the built in benchmark, and the results here are pretty good overall, though we’ll see
how this game and others compare with other laptops soon. Far Cry New Dawn was tested with the built
in benchmark. This game seems to be fairly CPU heavy, so the results aren’t really
all that different compared to other laptops I’ve tested regardless of the GPU they’re
paired with. Fortnite was tested with the replay feature,
at lower settings we’re getting very high frame rates, while even epic settings was
still easily averaging above 100 with decent 1% low too. Overwatch is another well optimized game and
was tested in the practice range, and again very high frame rates here, with the 300 FPS
frame cap being hit at low and medium settings, while even maximum still provided above 100
for the 1% low. CS:GO was tested using the Ulletical FPS benchmark,
and like Fortnite and Overwatch I noticed this game was performing very well, better
than most other machines. I think this is a result of having the Intel GPU removed from
the equation, many more powerful laptops I’ve tested get the frame rate high settings has
in this test at low settings just for a quick comparison. Rainbow Six Siege was tested with the built
in benchmark. Even with maximum ultra settings we’re getting above 100 for the 1% low,
a good result. Assassin’s Creed Odyssey was tested with
the built in benchmark, and from my experience seems to be a fairly CPU heavy game. At lower
settings the y540 I recently tested was actually ahead, despite having 1660 Ti graphics, possibly
due to the fact it has the 9750H compared to the 8750H in my Y740, but also a higher
power limit as discussed. Dota 2 was tested playing in the middle lane
with an average amount of action going on, and was playing quite well even with ultra
settings with very high frame rates and no issues that I could notice. Watch Dogs 2 uses a lot of resources, though
the results were still pretty good here, with almost 60 FPS averages at ultra settings it
was playing perfectly fine maxed out. The Witcher 3 was also playing well at ultra
settings as it’s another like watch dogs that I don’t think needs crazy high frame
rates to enjoy, with 90 FPS averages and almost 60 for the 1% low at ultra it was playing
well. If you’re after more gaming benchmarks check
the card in the top right corner where I’ve tested 21 games in total. Let’s also take a look at how this config
of the Lenovo Y740 compares with other laptops to see how it stacks up, use these results
as a rough guide only as they were tested at different times with different drivers. In Battlefield 5 I’ve got the Y740 highlighted
in red near similarly specced machines. It’s behind the Razer Blade Pro 17 with similar
specs, however that does boost the GPU to a higher 100 watts, overclock the GPU, and
undervolt the CPU out of the box, so if we manually made these changes we’d see higher
performance, but these are all out of box performance results. The average frame rate
is basically the same as the new Gigabyte Aero I recently covered, though there was
a higher 1% low from the Y740. These are the results from Far Cry 5 with
ultra settings in the built in benchmark. I’ve found this to be a pretty CPU heavy
test, and the 1% low is a bit lower compared to the Aero 15 with same GPU now, though the
Aero does have a slightly newer CPU and a higher CPU power limit. Despite this though,
the average frame rate in this test is still close to some 2080 Max-Q and 2070 machines. These are the results from Shadow of the Tomb
raider with the built in benchmark at highest settings. Same result as the Aero 15 here,
though a fair bit behind the non Max-Q 2070 machines now, however also a decent amount
above the 2060 results. Overall the Y740 is performing quite well,
what it’s losing in thermal throttling due to the removal of higher fan speeds can be
made up with hybrid mode disabled and performance mode enabled to boost the GPU power limit. Now for the benchmarking tools, I’ve tested
Heaven, Valley, and Superposition from Unigine, as well as Firestrike, Timespy, Port Royal
and VRMark from 3DMark, just pause the video if you want a detailed look at these results. As we saw earlier we’ve got the option of
using three different modes, but also undervolting for extra performance, so let’s see how
these things actually affect game performance. I’ve tested Far Cry 5 with the built in
benchmark at 1080p with ultra settings. At the bottom we’ve got the results with the
quiet profile in use, so while this is performing worse, the results are honestly not too bad.
Despite this you may not even have the option of running quieter, it will depend on the
game though, as we saw earlier in my game test and stress tests all profiles had the
same fan speed. The CPU power limit increase improves balanced mode, then the GPU power
limit increase from performance mode raises it up further, while the CPU undervolt gives
a little extra boost. I’ve used Crystal Disk Mark to test the
storage, and the 256gb NVMe M.2 SSD was performing great for the reads, but much lower in comparison
on the writes, while the 7,200 RPM hard drive was performing about as expected. For updated pricing check the links in the
description, as prices will change over time. At the time of recording in the US the 17
inch Y740 starts at around $1830 USD for the same specs I’ve got here, and I like that
they’re explicitly noting whether the memory comes in dual channel. The 15 inch model on
the other hand is a bit different, but starts for a lower price. Meanwhile here in Australia
they’re started at around $2300 AUD, though that’s with the 2060 and 9750H configuration. So to conclude, overall the Lenovo Y740 is
a pretty nice gaming laptop, though nothing is perfect and there are some important issues
here to address, let’s review the good and the bad. The worst issue I found was the lack of higher
fan speeds which seems to be due to the latest BIOS update. While it should be possible to
run with an older BIOS version, keep in mind you’ll be vulnerable to various known security
issues that have been patched. If you have Lenovo Vantage software installed, which it
comes with, by default it will attempt to automatically install critical updates, which
the latest BIOS update is marked as, probably due to the security patches. I am not sure if the removal of higher fan
speed was a mistake or bug, these seem to make more sense to me than an intentional
removal, but we’ll have to wait and see if it gets fixed in a future update. If this
gets fixed it would likely help improve one of the major issues noted with the machine,
that it was thermal throttling on the CPU while gaming, granted it will depend on the
games you throw at it. As we saw though, it was possible to address these downfalls with
undervolting and optionally a cooling pad. Otherwise the gaming performance was there,
we’ve got the option of boosting the 2070 Max-Q graphics to 90 watts up from 80 in performance
mode, and by disabling hybrid mode we can gain further boosts in many games by bypassing
the Optimus bottleneck. I personally prefer having the option of choosing which mode I
want to run my machine in, even if it does require a reboot to apply, having the option
is better than being stuck which is the case with most other machines. The Y740 also has
G-Sync, so tear-free gaming was also possible. I thought the battery life was pretty decent
for a gaming laptop, though the screen bleed in my particular unit was not ideal, but that
sort of thing does vary. I liked the design of the laptop for the most part, thicker bezels
aside, there’s plenty of RGB lighting that can be customized with lots of effects if
that’s your thing. Excluding the RGB, the laptop itself doesn’t scream gaming laptop
which I found refreshing. There was a bit more flex to the body than
I’d like while pushing it, though this was never noticeable during normal use. The touchpad
worked quite well, though given the space available I think it would have been nice
for it to have been a bit bigger. Speaking of being a bigger machine, I was surprised
to find that there was only one M.2 slot, and while it does have a 2.5 inch drive bay,
I’ve tested smaller 15 inch machines with two M.2 slots and 2.5 inch drive bay. So overall, quite a good machine, I just hope
they fix that BIOS update, otherwise if you’re prepared to run an older version for better
thermals that’s probably an option too. Let me know what you thought about Lenovo’s
17 inch Y740 gaming laptop down in the comments, and if you’re new to the channel consider
getting subscribed for future laptop reviews and tech videos like this one.

100 thoughts to “Lenovo Legion Y740 Gaming Laptop Review”

  1. While working on this review but after I finished testing, Lenovo released a new BIOS update that notes it improves fan cooling function: https://support.lenovo.com/us/en/downloads/ds506181 from the few people I've spoken with who own the Y740 so far it doesn't seem like this makes too much difference, and still doesn't add manual fan control.

  2. Jarrod's Tech, was your review model older? They are selling these with 9th Generation Intel CPU's on the Lenovo website but your review model was an 8th Gen.

  3. Ok well I think I decided on this laptop.. cause it's 2800 AU bucks (with current 10 % discount) with 1TB nvme, 32GB ram, 2070 max Q, and 9750H processor. A bit cheaper for same specs in 15" model. The price and latency mon has convinced me, and I think I just have to live without thunderbolt. Edit, it has thunderbolt! $2900 AU with 2 year onsite warranty and spec as above. I

  4. Thank you so much for your outstanding review. I am considering buying the 15 model. Shoud i choose the rtx 2060 or rtx 2070 max-q version? Right now in AU the difference in price is just about 250 AUD because it is on sale.

  5. is this laptop a refresh of the y730? if so why did lenovo take away a budget option , some of us want that good metal build and dont have a need for an rtx card

  6. TLDL — The computer is great but the company Lenovo has the most horrible customer support i have ever experienced. My story below.

    Lenovo complaint Started writing 08/13/19

    I purchased a nearly $2,000 Legion laptop from Lenovo about one year ago. The buying process was annoying and it took nearly 10 weeks to arrive. As opposed to the 2 weeks they advertised.

    Earlier this week (08/12/2019) I called Lenovo customer support because my laptop was freezing when I would right click the desktop screen. This was right after I had factory reset the PC.

    I was transferred twice while on the phone, but still needed to give up the same info with each transfer, name phone and address. the third person I spoke to, told me there was nothing they could do because Factory Reset is usually their last ditch effort.

    Some hardware was the issue and it needed to be replaced. I told him my RAM was acting weird as well, the computer recognized it as installed but would never go over 8gb. I never once in the whole year noticed my RAM go above 8gb even though 16 was installed. BTW I make videos for YouTube, so believe me I was stressing this computer out to it’s max.

    I was told I may need a new motherboard and maybe need new RAM. I paid for the maximum warranty protection where they send a technician to your house to repair it. Turns out they are full of s**t. It is supposed to be same day, or at least that is what they will tell you when you are buying it. Well I guess I got lucky because he said 3-5 days and the repairman came the next day. He called in the morning saying he would be in before 2pm. He arrived at 4:15 of course.

    And he arrives with a new SSD and asking me where the flash drive is that Lenovo sent me with Windows 10 on it…. What? What flash drive and why do you have an SSD? Well his orders were that only the SSD needed replacing. We spoke for a few minutes, I wouldn't let him replace my working SSD with a blank one. After convincing him to go check his car it turns out he did have a motherboard for me, but no RAM. He proceeded to open the laptop and breaks a piece off of the plastic under the keyboard. The piece that broke off fell into the computer and I had to retrieve it and show it to him, he hadn't noticed.

    Once he noticed he told me he needs to order a new case for the laptop because the piece that broke included a screw hole. And that since he didn’t have the RAM he should order the case and the RAM and return in a few days and do all the replacements all at once. He said he knows nothing about what is going on inside the computer or my specific case, he said they just give him a part and send him out into the world to replace that part, nothing else. The repair man didn’t seem to have any idea how to open the computer and when I spoke to him about it he had no idea what was inside the computer. He even took the metal heat shield off and forgot to put it back into the computer, he had to take it apart again. Insanely unprofessional.

    I am about to call Lenovo customer support again and report this situation, I believe there is a 99% chance they will either not care and do nothing, or insist that I “send in” the laptop. Considering the fact that I have already lost 3 days of working time and it will be a full week once the guy gets back, I am not sending it in. Furthermore I don’t trust Lenovo as far as I can spit anymore. I don’t trust them to not send me back an even more defective piece of technology or even the exact same laptop. Wish me luck.


    Get through to customer service and the lady who answered the phone refuses to transfer me to her supervisor until I give over personal details. Name and phone number given now on hold.

    10 minutes.

    15 minutes.

    “Transferred” to supervisor

    On Hold Again.

    10 minutes.

    20 minutes. 🙁 smh

    30 minutes….. not sure if I have the patience for this.

    37 minutes they hung up on me….

    Called them back but they hung up on me again immediately. Trying again.

    Service rep named Natalie answered. I asked for supervisor again, gave my info again. On hold again

    10 minutes.

    Transferring to supervisor now. On hold.

    Connected to Chris the supervisor. Very nice and calm man. He is not sure what is wrong with my laptop but genuinely seems interested in correcting for the bad experience I have had thus far. We spoke about replacement parts, I told him I didn’t like the idea of having my currently laptop with half of the components replaced and that I didn’t have much trust left in that laptop. I asked him about a replacement and clarified with him that it would be a brand new comp from the factory and not a refurb. He said they no longer have my Y720 model in stock and so would like to offer me a newer model either a Y730 or Y740. on hold again.

    Chris is back, he gave me my case number and verified my email. He will email me a list of Lenovo Legion model laptops to choose a replacement from. He said to expect that email within 24 hours.

    =UPDATE= 08/14/19

    24 hours later. Ironically I got an email very soon after speaking with Chris, telling me that I can expect to get the email Chris spoke about within “one business day”. So. No email.

    Calling Lenovo. Holding, intermediate people, repetitive information giving.

    Human on the line named Sheri. I ask her if I can speak to the supervisor named Chris. She asks me what for? I tell her “I just gave you my case number, isnt the information there?” She says the last thing written down was that I was scheduled to have a technician come by my house a few days ago….. No record of Chris, his email, or anything about the technician breaking my laptop….. I am heart broken but cant say I am surprised. I was so ready for good news when I spoke to Chris the other day.

    Turns out Chris is one leave, not in the office. Terns out not a single supervisor is in the office according to Sheri. She puts me on hold.

    15 minutes. Comes back. Says “since there is no record of what Chris told you, you would have to speak to him”. So I am making this up? I am put on hold again

    Not sure how long, pacing around. She tells me at what time the next day Chris will arrive at work, and that I should call back then. 3… days…. in…. a…. row…..

    I remain calm and patient. I ask her if it is possible for Chris to call me tomorrow so that I can get past all the holding nonsense. She says Chris will call me at 9am. So lets see if he remembers the conversation. End of call.

    Something else I just remembered now while typing this, I turned on my Microphone while I was on hold for Chris. I have our entire conversation recorded in poor but understandable quality. I also have the email confirming that I would get Chris’s email within 24 hours and that email also included an apology from Lenovo. “Please accept our apologies for the inconvenience you've encountered, and a sincere Thank You for your continued patience.” lets see if they meant this apology.


    The next morning. 10am. No call.

    11:30. I am calling them now. Lol no way this call is being used for QA purposes.

    Got a human on the line. I ask him to transfer me to Chris, he insists that he can help me with the case and does not need to transfer me. I insist 3 or 4 times and now I am on hold waiting for him to try to connect me with Chris. Speaking with Brian from hardware warranty support. He says Chris is in a different area and he cannot transfer me over to him because he has no way to do so. Idk how that can be. Brian also began reading my case. Once AGAIN the case was not updated and the most recent thing it has on it is that I am waiting for a technician to replace the motherboard. Unimaginable how horrible this customer support is. I mean this is what nearly $2k gets you? Not to mention I bought the highest level warranty they sell. An extra $200 bucks! And this is what that buys me!?

    On hold for Brian’s supervisor. Cant wait to hear more empty words.

    20 minutes

    On with supervisor John now. He understands some of the situation. Basically what I just told Brian. On hold again.

    He is back. Tells me that he has no power to make anything happen with my computer replacement. He looks up my restitution number and tells me that it is still being considered by corporate. Whatever that means. He says he will try to find Chris for me. On hold again.

    10 minutes

    John comes back. Tells me he is transferring me to corporate. Back to waiting.

    10 minutes. Just took a crap while on hold.

    Brian is back. Saying “Ashley” from corporate would call me.

    8 minutes

    Rosemary Campbell from Customer Care just picked up. Tells me corporate is as high as the customer service goes. Tells me that ashley is handling the case now.

    Rosemary sends me an email showing a Legion Y740 17” Black 81Uj0000US is the part number. She says “please review the below replacement specifications. The replacement below is brand new. The remaining warranty from your original unit will transfer to the new replacement with an additional 90 days added.”

    I email her back saying great send it and ill send back the old one.

    About 4 hours go by

    I get a call from Ashley, the next in the line of people trying their best to do nothing for me. She tells me that Rosemary’s email and the things Chris told me were misleading. Since neither of those people has the authority to replace my computer…. and that “according to our rules and regulations” my computer may have to be sent in for repairs. O and btw she read my case just now and the ONLY thing it said was "extremely dissatisfied" ….. nothing! none of what i have gone through this week is in my case…. She said she wont know until Monday. Today is Thursday. I feel helpless, they genuinely do not care at all. DO NOT BUY LENOVO!! Do NOT give them money!

  7. Between the 15" with the new brighter 500nit screen and the 17" with the older 300 nit screen, which one would you recommend at the same specs for roughly the same price?

  8. Would playing on balanced mode + undervolt yield lower temps on this laptop? Will the fps be stable on games though?

  9. I just contacted Lenovo to refund my Y540. I received it yesterday and 2h later the RTX 2060 6GB was dead.
    I don't want a replacement. After spending around AUD$2k on it with the RTX 2060 and 512GB NVMe to have an useless laptop, I won't get close to Lenovo again.
    I started following Lenovo forum in regards to the laptops and there are so many users having weird problems.
    I would not recommend this laptop.

  10. Based upon longevity & performance, which one wd u recommend? Zephyrus 701 17" or y740 17". I hv gone through benchmark performance of each bt never touched em.
    On ur call I'll swipe my card.
    Hail JT ❤️
    Need ur honest advice.

  11. I really wish to get this laptop but it costs $2300 usd in China with 2070 graphic card. How ironic is that Lenovo is a Chinese brand but sells more expensive compared to US. The HP Omen whereby is an American brand is only selling at $1350 usd for 2070…….I hope you review the HP Omen as well

  12. Just ordered mine! The 17" variant. If anyone else was thinking of that version there is a sale going on now on Lenovo's web site. Thanks for the review.

  13. Hi. Should I go for Y740 with the RTX2060 variant or go for MSI GE63 Raider with RTX 2060 ? Both have 9th gen i7's and the only difference is that the Y740 has G-Sync while the MSI GE63 Raider doesn't.

  14. Just got one thanks to the heaps good Australian sales and your review Jarrod. Just got it with 8gb of RAM and I'm going to upgrade it myself, anyone have any recommendations of what ram to get?

  15. Lenovo updated legion y740 with 9th gen intel , 500nits display ,better color accuracy and solved the backlight bleeding issue. Do you know if this is true about the display?

  16. I just purchased mine about an hour ago. I got the Y470 9th gen. I am just reading many comments about the light bleed. I hope this is the version that is 500 nits.

  17. Jarrod should i get the Legion Y540 , RTX 2060 with the 17.3 inch screen or the Y740 with RTX 2070 (G-Sync) 15.6 inch screen?
    Both have i7-9750H (6 cores) and are on sale the only difference is price , y540 is 200€ cheaper and has RTX2060 instead of 2070  the screen measurements. off y540 is 17.3 instead of 15.6, the y540 does only have a SSD instead of SDD+HDD tho.
     I heard Y740 does come in metal is this true and what would you recommend?? i can afford the Y740 tho i just dont know if its worth paying 200 extra for the RTX2070 and the extra HDD but with a smaller screen does the inches make a big difference?
    Im really struggeling Thanks man appreciate it !

  18. Can you make a ultimate comparison video which mid range laptop to buy? Am confused between acer predator 300 vs y540 vs omen 2019 vs tuf505. Which one would be the best for long gaming sessions+ i dont want high thermals. Pls help.

  19. I've got an older Lenovo Y700. Do you think this would be a good upgrade choice ? Or if I should upgrade now (as opposed to waiting) at all? She's starting to show her age a lil too much for me.

  20. I'm torn between this and the Helios 300. I know there will be a massive price jump, but is it worth taking the plunge? Or is it still better to just go for the Helios?

  21. I am looking to buy a 15.6“ y740 with the same specs, should I expect lower battery life from smaller size? If yes by how much?

  22. I have offer about 1500 dollar (Dell G7 (17inch)2019 with Cori7 9750H, 256 SSD+1tera HDD and RTX 2060), also, i can pay Lenovo Y740 (15ich) Cori7 9750H, 256 SSD+1 tera HDD and RTX 2060 for 1900 dollar. Which one of them will be good for program 3D modeling and gaming without thermal problem?

  23. I think ill wait and get the next gen after intel releases the 10th gen cpus and after hopefully nvidia launches the "super" refresh for laptops

  24. Thanks for the review, I´m kind of short on budget, and I saw your reviews (Lenovo Y740 & Y540) so I don´t see a "lot" of difference between 2060 ti 90W & 1660ti 80W. Talking about cost/performance what would you recommend? Here in my country the y540 is 35% cheaper than the Y740. Thanks in advance!!

  25. Hey, is the thermal already good on this one without having to undervolt it? Cuz Im not really an expert at those configurations. And if so, could u tell me how much degres will it get while gaming?

  26. Was looking at purchasing a Metabox Prime-S P960RD, but then came across the Y740 and when customised to similar specs seems to be the same if not better than the prime-s yet $500 cheaper? Any input on your preferred laptop between the two?

  27. One thing that pushes me back is how Lenovo does not specify SSD model and it depends on the configuration what you get.
    With Y540 1660ti you will get cheap WD SSD with poor spec, while top notch configs will get Samsung with several times better read/writes.
    You won't even know before you buy.

  28. After seeing this review ordered myself a 15inch y740 with 2070MQ hope so I can undervolt it and somehow also increase performance with your help

  29. Hey jarrod, this review is awesome,
    But i still have a question,
    If i bought this laptop, will i have a smooth and good experience in solidworks and autocad? Some engineering work?
    Thanks for your time

  30. Hello Jarrod, love your works, still i need to ask you please a question ?, would you rather go for 2070 max q or 2080 max q ? and what intel core would you go for it 8750h or 9750h ? any advice when buying laptop for chosing graphic card and IC to pair them for most effective performance together.
    thanks you in advance, keep up the good work. Respect.

  31. Hey Jarrod loved your video . I was thinking about getting the 15" rtx2060 Variant , so as of now I'm worried about the portability of the device since it also has a giant power brick. So should really worry about that Or is the net weight gonna be fine? And also is the display good enough with colours!

  32. The backlight bleed is a common issue with the AUO329D panel some of these 17in Y740s come with. You can ask support to replace it with their much better LG panel which has much better color accuracy, brightness, response times and less backlight bleed. I forget the model name but it test better in every category accept contrast ratio from what I'm able to tell in my research on sites like notebookcheck. I believe the 15in model uses a completely differently (500nit) panel and doesn't suffer this issue anyways.

  33. Hi Jarrod,
    What would you recommend if Y540 and Y740 15 inch version with same spec (144 Hz and RTX 2060)? Lenovo AU is sale now.
    Is Y740 has better thermal performance? Thanks

  34. So hard to decide which gaming laptop to buy because there are so many gaming laptops out there but my mate here helped me alot to choose. Very detailed reviews and he answers questions. Now im thinking of buying the Y740 with 17" 144hz Gsync, 16gb ram, 2070 MaxQ but the only thing stopping me now is what I read on Lenovo forums. They removed the max fan feature from latest bios update hence thermal issues. Not having the max fan feature shouldnt be an issue and go for it? Or go for something else like ROG Scar III?

  35. Haven't seen anyone talk about this at all in their Y740 review, but it's something to consider. When you have headphones plugged in and the fans are running at max speed, at lower volumes you can hear a low humming noise quite audibly in the background. I think because it's related to the fans there's nothing you can do about it unfortunately. Otherwise, it's a fantastic laptop.

  36. What the hell is going on with your voice
    Are you using a voice mixer . Stop it’s killing me . I like your videos but robo speak needs to goooo

  37. Hey Jarrod, I'm planning to buy a laptop for Trading and editing full HD videos. I was zeroing in on Y740 with i7 9750h+16gb RAM+1tbSSD+ GTX1660ti (USD1685) because of its aluminium body as I travel a lot. However, Y540 with i7 9750h + 32gb RAM+ GTX 1650 + 1tb SSD is available for USD 1342.
    Considering that I'm prepared to settle for a plastic chassis. is it a good move to go for the Y540? Its about 350 usd cheaper than Y740 and has 16gb RAM extra. The 60hz refresh rate is okay for me as I don't game much(Please advise if higher refresh rate helps while editing videos).
    Would it be better in performance (for editing and rendering videos) than Y740?
    Great reviews BTW!!

  38. Greetings Jarrod, I would like your time for my 2 questions, maybe try to explain me something if you can and would : wonna buy the lenovo y740 but in my country there is no money difference between CPU : 8750h and 9750h, still I see on youtube that a lot of laptop guys are having the 8750h combined with 2070 max q rtx, i know there is almost non difference between them, maybe you know something more about it ?and is there any particular difference when undervolting 8750h / 9750h, and the second questions was what does that 90W mean when introducing your Specs Graphics : 90W Nvidia RTX 2070 MaxQ, how do I know when buying laptop does it have 90 W or something else.
    Greetings from Germany, my favourite Laptop guy.

  39. so based on this review and your review of the Helios 300, the only real reason to go with a Legion Y740 would be to get the g-sync display. Trying to decide if that makes it worth the $500 difference, me thinks not. What would you recommend after using both of them?

  40. Ugg I was just about to buy this laptop until I discovered you have to press 2 keys for Page Up & Down. As a software engineer that's 100% unacceptable. Page scrolling with the pad in an IDE is unacceptable.

  41. Does battery last much longer when not gaming? Looking for a decent gaming laptop that i can use at school and work with basic productivity applications.

  42. The 144hz is not enough on some games (low res) :-/. Is it possible to use an external monitor and display more than 144hz? Do you know if Lenovo is working on a 240hz upgrade?

  43. So I recently found a deal for the 17 inch y740 with 2070 max q graphics for about 1275 with tax. Is that worth it in your opinion?

  44. Hi Jarrod i just want to ask question what is better y740 or the Rog strix Scar 3? .. im buying a laptop soon.. Tia on ur reply

  45. Thanks for a really in depth review. I've had a Lenovo Y70 Touch for over four years — great computer, by the way! — and have only recently started contemplating a replacement. The Y740 looks like it has the potential to be that replacement! Especially with the matte finish on the screen — I'm sick to death of the reflections we get on high-def screens in the past decade and more!

  46. Does anyone know if this thing will run Prepared 3D Flight sim? The website shows the requirements, but does it matter that it's a laptop? Thanks!

  47. My Y740 with i7-9750H and RTX 2060 is idling at 55 degrees, with -.15 mV undervolt on both the core and cache. It is in quiet mode and in hybrid mode in lenovo vantage. Is this normal?

  48. It's weird that the quiet profile neuters the cpu speed so much but is just as noisy.. it doesn't make sense and must be a bios bug so really there is no point not running in at least balanced mode at all times…. You'll get better FPS when gaming.. If they actually had a quiet mode that kept the cpu at say 2.8ghz and GPU underclocked and could still give decent FPS (with the 2080 Max Q version i would presume that's no issue) but stayed QUIET, then that would rock. They offer a 9880H in them now which is why I revisited this review.. Once you choose the 9880H all the other options get maxed out, you have no choice in the matter. 32GB ram, 2080 Max Q.. but curiously, only a 512GB ssd.. you have to choose the 9750H to have a 1TB ssd.. talk about weird! That said, current prices then adding the lenovo 10% coupon brings it to 3808$ for win 10 pro/8 core 2.3ghz/2080 Max Q/32Gb ram/512 SSD… A bargain compared to anything else with those specs with an 8 core..including metabox.

  49. I am very nervous at the moment, can anyone suggest me best laptop between $2500-3000, i am a programmer as well. so programing and gaming both should be considered.

  50. Just a question. The Headset port looks pretty small, is it compatible with a regular headset/earphones cables or does it require something else? I hope you’ll reply

  51. Hi…i have just bought the new y740 with i7 9th generation and i an waiting the shipment….hope i wont face the bios issue but any update regarding the bios issue ….also what did the maintenance told u to do when u returned back the laptop Jarrod?

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