Impact of social media posts on insurance claims

Impact of social media posts on insurance claims



welcome back are you quick to post anything that happens to you on social media if you happen to be involved in an accident and put all the details on your timeline your insurance company could use your social media post as evidence of reckless behavior or dishonesty to reject your claims insurance companies are increasingly using social media as another avenue for investigating claims and the information that they find there can be damning so how does this all work sahaba la tapa Holly is an insurance specialist with refined and he joins us in the studio now good afternoon saying welcome good afternoon sir alright let's take a look at an original initiation of an insurance claim where there could be discrepancies how do you discern that this claim is suspicious it should be investigated okay so insurance companies have like every other company they have rules that they they work about you know on based on for example if you have an accident between time 11:30 at night and 4:30 in the morning between Friday and Monday morning the possibilities that that claim will be even investigated or it will be sent to a senior validator to make sure that the information as you're giving it is as it is now as they do that they will ask you to sign a consent form that consent form will then give them info access to information like your bank account like your cell phone record and it might even lead to your social media usage in terms of where you were in terms of confirming where you were however the insurance company cannot use information that is found on the social media to reject a claim however they can use it to try and get true information out of you and you if you give a reason that is not that is contrary to what they are finding on social media they will not be able to use it to reject your claim but B is that it be as it may you need to be honest at all times I all clients treated with suspicion know because then the insurance company will will be in business for the wrong reasons there are there are main papers when you pay a premium the intention is that you are put back to the same place that you were in prior to having an incident and therefore you are charged a particular premium which comes with an excess associated with it so they cannot be in that type of business where they want to reject claims however to protect all their policyholders they need to make sure that every claim is investigated thoroughly to make sure that they are always paying correct and I mean correct and valid claims what is the honesty gauge regarding insurance claims do you find that sir Africans are dishonest when it comes to lodging accident claims this is actually a global phenomena it is it is reported that almost 1.9 billion pounds of insurance claims are lodged which are fraudulent globally South Africa struggles with its own challenges I think the last time I read there was a report of about 30 million rents that is spent towards fraudulent claims so at the moment how do we then discern between a legitimately investigated and insurance claim and where do we draw the line in as far as privacy is concerned all right privacy I mean if you have to talk about privacy on on social media we all have a responsibility to go and look at ours our privacy laws and make sure that we you know we take what needs to be checked and and then we comply with what needs to be complied and in that case the insurance company will not be able to access that information which is not in the public domain then where do now people go in as far as feeling that they are being hounded by an investigator in terms of looking at their movements and everything that you don't want people to know about you you see when you start putting when you buy firstly by insurance you you basically transferring your risk over to the insurer and when you claim in the same process you are transferring your right and everything that has to do with that claim to deal with the insurer you know honestly and give correct information so so at all times it is our responsibility to make sure that the information that we give is okay so what are the implications of a you know incorrect information that is applied okay so a non-disclosure for example or or you know inflation of your claim let's say you have five pots that are stolen from your house and all of a sudden you have now five pots or even ten pots that have been stolen which are now with two thousand five hundred rains while the one that you had before was five hundred rains that is inflating your claim you burn your car and you want to put there as an incident that happened because you now cannot pay for your car anymore or whatever the case may be okay so the people directly inflict danger on themselves to damage their properties so that they can be able to claim I have not known of any situation whereby a person would actually go and have an accident but I have I don't know of it that I've dealt with it in my life but I've heard of people that I've done that where they would have an accident just for the mere fact of you know getting that vehicle written off which they probably cannot pay for anymore I thank you very much for making time to speak to us thank you very much all right

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