So I have the Klipsch R-15PM speakers and I RMA’d my first pair because the USB in port wasn’t working So, I want to explain to anyone having the same trouble And problems with Bluetooth, how to use both of these things. So, both the Bluetooth and the USB I’m going to explain. So, I don’t remember if I tried USB 3.0 with my original pair, But, it turns out that these speakers for some reason actually don’t work with USB 2.0, at least on Windows 10 They don’t work on USB 2.0 even though the cable is a USB 2.0 cable See, it doesn’t have the 5 contacts in the back of the plug that it would need to have if it was USB 3.0 It’s just a USB 2.0 cable So, I don’t know if it’s Windows 10, or maybe the technology in this.. these speakers is modern and just not backwards compatible but I’ll show you what happens if I plug this into my USB 2.0 ports here vs. the 3.0 ports Alright, so So, I’ll go for the 2.0 ports first So, it says that the device malfunctioned. Which would lead you to believe that your speakers are malfunctioning and defective. But, now if I go ahead and switch this to the USB 3.0 port… So there we go, if I use USB 3.0, it works perfectly Now I also want to show you that these speakers are not alone in this weird USB backwards compatibility issue This is a Huawei Mate 10 Pro, this is my new phone, I love it! And this is a USB C to USB 2.0 cable Again, you can see this is just a [USB] 2.0 cable, this cable is not [USB] 3.0 So if I plug this in to [USB] 2.0 or [USB] 3.0, I’ll get the same error code as the speakers Not recognized, malfunctioned, blah blah blah So, let’s try [USB] 3.0 Well, this time it’s just not showing up as anything I’ll try a [USB] 3.0 [port] in the back Alright, so that was a USB 3.0 port in the back Now, I have one USB 3.1 port and I will plug it into that port It works flawlessly It’s just like these speakers except they’re compatible with USB 3.0 This isn’t even compatible with USB 3.0, it’s not compatible with [USB] 2.0 or [USB] 3.0, it’s only compatible with [USB] 3.1 It seems like these have the same issue And I think that with my original pair, I was so dead set on “It’s a 2.0 cable, it’s a 2.0 plug in the back of this… 2.0 cable… only plug it into a 2.0, why would you even try a 3.0 port” I… I don’t know So I think I RMA’d my original pair for no reason I’m making this video to hopefully help you not make the same mistake. Because you will spend 2 weeks without the beautiful sound from these awesome speakers When you turn the speakers on, and put them in the Bluetooth input, the Bluetooth light will flash… To me, I thought that this meant the device was in discovery mode, but as you can see, I cannot see it with my phone, it doesn’t seem to be available It just seems like there is no… nothing in the room with any Bluetooth on So, Uh, This… this lead me to believe actually that the Bluetooth was broken But, it’s not. I actually figured this out I think I just never read the manual, but I figured this out on my parents’ Klipsch sound bar You have to hold in the Bluetooth button on the remote, or hold in the volume button (volume knob), the volume button (volume knob) is also a selector for the input Ah, I skipped it (skipped the Bluetooth input) So, if you hold down that button after getting into the Bluetooth mode, Or you hold in the Bluetooth button on the remote You hear that little beep, and the light starts flashing faster And now, it should show up I may need to… I’ll make it show up faster Oh Alright, and then it beeps when you connect it. So, um… Another thing is, A lot of people say in reviews, that that they need to click on it and reconnect each time that they turn the speakers off or on Now, I just want to show you that with this new phone with Bluetooth 4.2, that doesn’t happen. However, with the phone that I’m recording this with, which is an iPhone 6S+ it does happen, I do have to click each time. So, I think it depends on which version of Bluetooth your phone has. And I think this is similar to the USB thing, where it’s just… what’s in this speaker is a relatively new technology, and it’s just not quite perfectly compatible with older [versions of the same] technologies So, I’ll turn it off, and I’ll wait for it to disappear Alright, so it just says nothing [under the device label] and then… If I turn it back on… Connecting… connected So, I didn’t have to do anything. I didn’t have to press anything, and it just automatically connected. Now I’ll show you, if I turn off my Bluetooth and turn it back on it will also automatically connect So if I turn it off… That will flash again… And I turn it back on… And it automatically connects, just like that Now, for those of you that don’t know, I’m opening that and closing it with this fingerprint sensor I love that feature! I love this phone Alright so, there’s everything I know [About fixing R-15PM USB and Bluetooth issues] Try USB 3.0 for the USB connection You need to hold in either the Bluetooth button, or the button on the volume knob well, the volume knob is also a button, so or hold in the volume knob uh and For newer phones, newer devices, Bluetooth will automatically reconnect so don’t get discouraged when you see reviews online, like, if you don’t have this speaker… these speakers, and you’re thinking about getting them, don’t get too discouraged when you see reviews online that say that about the Bluetooth. Because if you have a new device, or whenever you upgrade your phone, it will automatically [re-]connect after that. Alright, thanks for watching! And I really hope you found this helpful!